This is my first post under my new account but I have been a previous TalkTalk customer in the past under the Openreach network. I've noticed that I've even been able to log into my old account although everything on there is now disconnected as I've been around many other providers since then before returning to TalkTalk from Vodafone, this time under the CityFibre network.
It was at the beginning of May that I placed that I first placed my order for the Full Fibre 150 package. I then received an email from TalkTalk which confirmed that this order was indeed placed under the order number FTTP_101082446. In that email, I was promised a further setup email from TalkTalk and that a new router would be sent to me in time for the installation date, but I have heard nothing from TalkTalk since then.
The only correspondence which I have had since then has been from CityFibre who confirmed that an engineer would arrive today between 8am and 1pm in order to change over my service and since that has now been fulfilled, this means that my service with TalkTalk should now be live, thereby officially making me a TalkTalk customer as from today.
GIven that the router hasn't arrived though which had been promised by TalkTalk, I tried to use my own third party router to get online in the meantime, only to get an error which says 'your ISP's DHCP does not function properly'. This means that although I now have a live service, I have no way of using that until my TalkTalk router arrives, or until I can find a way of getting that to work with my third party router (which is an ASUS RT-BE92U). Luckily, I have a 4G/5G backup to get me through in the meantime although that's not exactly ideal.
I also have the added problem that I cannot create a new online account for this without an actual account number which I still don't have. It might be possible to tie in this new service with the previous account number from when my previous service ended back in 2020 but that old account has an email address tied to it which no longer exists, so I would need to be able to update that with my current email address which is the same email address which the most recent email containing my order number was sent to and my landline phone number has also changed since then (for security reasons, I won't quote that here).
I am writing this just now because this forum has helped me a lot in the past during my previous time with TalkTalk, so any help with getting these matters resolved so that I can get online with TalkTalk as quickly as possible will be gratefully appreciated.
