Technical Help Needed

[PatrickWynneones]

The landline component of my full fibre contract is inoperable.  The number of my full fibre contract is: xxx. The landline number involved is: xxx. Callers to the number are informed "you have dialled an incorrect number". PLEASEINVESTIGATE AND CORRECT.

I have for some weeks been contacting TalkTalk on this problem, by phone and by mobile SMS message. In every case I have been referred to another number or website and no action has been taken. The last SMS exchange gave this website as the one for technical support. I hope that is, at last, correct.

My mobile: xxx

My landline: Inoperable (See above)

My email: xxx

Xxx- Personal info removed for security

[siphosethu-TT]

Hi there @PatrickWynneones, I'm really sorry about this. I'll just need you to contact our full fibre team, so they are able to have this looked into as soon as possible for you. Thanks

 

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

[fr8ys]

Hi,

I have removed all personal information from your post as the forum is an open one and could compromise your security.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you