Substituting supplied TalkTalk Eero 6 router

[MikeGardy]

I have recently tried to swap out the supplied TalkTalk Eero 6 router with my own Eero Pro 6E router. This was not successful, despite following the Eero app  procedure.

Am I missing something here, or is it a case that the router has to be pre-registered with TalkTalk first?

Thanks.

[siphosethu-TT]

Wonderful news, take care. Thanks😄

[MikeGardy]

Thank you all for your support and quick replies. I ended up doing a hard reset of the routers and deleted the network from the Eero app. I then recreated the network and added the Eero Pro 6E as the gateway. After running a speed test, I then added the Eero 6 and Eero 6 extender.

All works fine now and I have much better coverage throughout the house.

Thanks again.👌

[siphosethu-TT]

Thank you. 😇

[KeithFrench]

No problem @siphosethu-TT, hopefully I can help.

[siphosethu-TT]

Hi there @KeithFrench, here's more help I guess @MikeGardy. 🙃

Thanks

[KeithFrench]

Hi @MikeGardy 

Can you explain what you did in the app and what went wrong? Then, I might be able to help you.

[siphosethu-TT]

If you are still having issues, then please contact our full fibre team and they will give you a hand in setting it up. Thanks

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

You can use the number or the chat link below. 😇

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

[siphosethu-TT]

Hi there @MikeGardy, please try using the following link directing you to a page with instructions on how to set up your Eero. Thanks

Setting up your eero