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CityFibre won't listen to me.

LAWNRANGER
First Timer
Private Message TalkTalk

on ‎07-01-2025 10:37 AM

Message 3 of 3

They keep giving me dates for installation. I (and the owner of the property) want to know what is involved and where and how the proposed installation would be done. We need a survey before agreeing to upgrade, but their automated communications do not allow for this; neither have they contacted the owner of the property. Can you help please?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎07-01-2025 12:10 PM

Message 1 of 3

Hi 

 

Information on full fibre installation can be found here How Full Fibre is installed - TalkTalk Help & Support

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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KeithFrench
Community Star
Private Message TalkTalk

on ‎07-01-2025 11:15 AM

Message 2 of 3

Hi @LAWNRANGER 

 

Who is the TalkTalk account holder yourself or your landlord?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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