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CityFibre won't listen to me.

LAWNRANGER
First Timer
Private Message TalkTalk

on ‎07-01-2025 10:37 AM

Message 3 of 3

They keep giving me dates for installation. I (and the owner of the property) want to know what is involved and where and how the proposed installation would be done. We need a survey before agreeing to upgrade, but their automated communications do not allow for this; neither have they contacted the owner of the property. Can you help please?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎07-01-2025 12:10 PM

Message 1 of 3

Hi 

 

Information on full fibre installation can be found here How Full Fibre is installed - TalkTalk Help & Support

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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KeithFrench
Community Star
Private Message TalkTalk

on ‎07-01-2025 11:15 AM

Message 2 of 3

Hi @LAWNRANGER 

 

Who is the TalkTalk account holder yourself or your landlord?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Anonymous User
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