NEED SOME HELP?

Eltorro · ‎12-09-2024

I was told I would be compensated from the lost of service when the Openreach technicians worked on our building on 06 September 2024 Friday, but until now I haven't heard from TalkTalk.

Chris-TalkTalk · ‎13-09-2024

Hi Eltorro,

I can see that you've had help with your query, please let us know if you need any further assistance

Chris

Chris, Community Team

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Gliwmaeden2 · ‎12-09-2024

Normally, if there's just one day's outage (often with warning/notice that maintenance has to be done) we don't get compensation, @Eltorro.

You'll see in the link that Ferguson gave you that there's a certain number of full days before it qualifies.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

ferguson · ‎12-09-2024

Who told you? What occasioned the loss, when was it reported and how long did it take before it was restored? Compensation usually takes at least 30 days to be awarded:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

NEED SOME HELP?

Compensation from loss during service disruption