Default router login not working after reset

[Redblue11]

I recently reset my router, as the password suddenly stopped working. After resetting, I tried the default password printed on the router label, but it says this is wrong too. I've tried several times. I think, having read other posts on this issue, that I need a new router, but I can't get hold of a human on the customer service phoneline to request one. 

[Chris-TalkTalk]

Hi Redblue11,

Could you try logging in to the router with a different internet browser and if that doesn't work then on a different device

Chris

[Redblue11]

Hi, I've tried the new router, but it says the login details are still wrong. I've used the password on the sticker and 'admin' as the username. 

[Karl-TalkTalk]

Hi

A router is on the way to you.

Thanks  

Karl. 

[Redblue11]

Hi, I've updated my account number now. Thanks

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl