Delayed FTTP install, zero/bad communication

[pete-gonnella]

My FTTP install needs a dig for a lead in duct, which I already knew as my copper line is partially direct in ground. It took Openreach a week to come out to do the preinstall/survey, and obviously my install is now delayed. 

But I have received no communication it was delayed, the first I knew it was delayed is when I logged into my account.

So I started a chat to see what kind of ETA the delay would be, all that happened was the chat rep copied a note on the Openreach system that said the job would be passed on to someone after 5 days and to check back in 5 days (I guess is for talk talk to check back with Openreach in 5 days).

At this point I am seriously having to consider whether to keep with this, with no kind of indication of timescale it might just be less hassle to accept virgin media retention offer.

[pete-gonnella]

it's a small 7m in FW and 8m soft dig in my garden, I am fine with a delay but no ETA or updates is not great in my opinion.

[Chris-TalkTalk]

I can only apologies, it does look as though there's a significant amount of work involved which is causing the delay

Chris

[pete-gonnella]

not holding out much hope here, if there isn't an update by tomorrow I think I am going to have to stick with Virgin Media.

[Chris-TalkTalk]

Sorry, nothing further but still showing engineer appointment for tomorrow morning

Chris

[pete-gonnella]

No update yet Chris?

[Chris-TalkTalk]

Hi gonnella,

No further updates but still showing appointment date for tomorrow. I'll check again later

Chris

[pete-gonnella]

*bump* for further updates. 

[Chris-TalkTalk]

Hopefully you won't have to wait much longer

Chris

[pete-gonnella]

 

thanks Chris, this is very dispirited when Openreach (Kier) civil's subcontractors as sooo close....

[Chris-TalkTalk]

Thanks. Yes the update on the order just says to check back in 5 working days but there is a appointment date set for 24th Dec, but this could change. Could you bump the thread on Monday and we'll check for further updates

Chris

[pete-gonnella]

Done,

Account number and mobile number added

[Chris-TalkTalk]

Hi gonnella,

Yes it will be for ourselves to checkback in 5 days. If you'd like us to check back can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris