Delayed FTTP install, zero/bad communication
on 19-12-2024 04:48 PM
Message 69 of 69
My FTTP install needs a dig for a lead in duct, which I already knew as my copper line is partially direct in ground. It took Openreach a week to come out to do the preinstall/survey, and obviously my install is now delayed.
But I have received no communication it was delayed, the first I knew it was delayed is when I logged into my account.
So I started a chat to see what kind of ETA the delay would be, all that happened was the chat rep copied a note on the Openreach system that said the job would be passed on to someone after 5 days and to check back in 5 days (I guess is for talk talk to check back with Openreach in 5 days).
At this point I am seriously having to consider whether to keep with this, with no kind of indication of timescale it might just be less hassle to accept virgin media retention offer.
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68 REPLIES 68
on 23-01-2025 01:24 PM
Message 21 of 69
thanks Chris, had a call with one of your talk talk colleagues. They will personally take this one on, I’ll leave you carry on your good work on here. Thanks again for your time and help.
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on 23-01-2025 10:54 AM
Message 22 of 69
OK, will do
Chris
Chris, Community Team
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on 23-01-2025 10:35 AM
Message 23 of 69
Unfortunately there was no contact yesterday. Please try and get someone to contact me thanks Chris.
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on 23-01-2025 10:22 AM
Message 24 of 69
Hi Pete,
Did you hear anything after you posted yesterday? If not I'll try to get someone to contact you
Chris
Chris, Community Team
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on 22-01-2025 12:26 PM
Message 25 of 69
I have not heard anything yet from the Complaints manager 😞
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on 20-01-2025 03:20 PM
Message 26 of 69
No problem, I'm just sorry I can't speed it up for you
Chris
Chris, Community Team
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on 20-01-2025 02:59 PM
Message 27 of 69
Thanks Chris, you have been more than helpful through all of this.
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on 20-01-2025 02:56 PM
Message 28 of 69
Hi Pete,
I've checked and there a follow up booked by your complaint manager on the 22nd
Chris
Chris, Community Team
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on 17-01-2025 03:29 PM
Message 29 of 69
Thanks Chris, I am totally cheesed off with this.
I am sorry I cannot wait another week for another delaying tactic, there is an open complaint against my account. Can you please ask whomever is progressing that complaint to call me with a resolution before the end of Monday.
Thanks
Pete
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on 17-01-2025 02:22 PM
Message 30 of 69
Hi pete-gonnella,
There was still no update so I contacted an Openreach desk agent again. They've said: We are currently waiting for an estimate to be created using which our civils team would complete the work. We are expecting the estimate to be created by 23/01/2024, I would request you check back on 24/01/2025.
I'm really sorry this is taking so long, hopefully it won't much longer
Chris
Chris, Community Team
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on 17-01-2025 11:56 AM
Message 31 of 69
nothing at the moment but I'll check again later
Chris
Chris, Community Team
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on 17-01-2025 11:38 AM
Message 32 of 69
Let me guess no update ?
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on 16-01-2025 03:39 PM
Message 33 of 69
This is not ideal.
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on 14-01-2025 09:32 AM
Message 34 of 69
I've spoken to the Openreach desk agent, he's escalated this to try to get it moving, he's asked that we check back on the 17th but I'll check again on Friday to see if there are any further updates. Apologies again for the delay
Chris
Chris, Community Team
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on 14-01-2025 08:58 AM
Message 35 of 69
Hi Pete,
There's no update yet so I'll check again with the Openreach desk agent and get back to you
Chris
Chris, Community Team
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on 13-01-2025 08:05 PM
Message 36 of 69
Thanks
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on 13-01-2025 03:17 PM
Message 37 of 69
No updates I would guess, CS told me it would be completed by 13th Jan (today). Nothing has progressed, complaint against the account but no contact. All in pretty poor show.
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on 03-01-2025 01:03 PM
Message 38 of 69
No problem - Congratulations 🙂
Chris
Chris, Community Team
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on 03-01-2025 01:01 PM
Message 39 of 69
Hi Chris,
there is no need to be sorry, you have been more than helpful. I will try to bump on the 13th but I will be flying out on my honeymoon so I may forget haha.
Thanks
Pete
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on 03-01-2025 12:47 PM
Message 40 of 69
The Openreach desk agent has confirmed that the issue now in the chief engineers queue, they've asked us to check back on the 13 jan. I'm sorry this is taking so long, if you could bump the thread on the 13th we'll check for further updates
Chris
Chris, Community Team
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