Digital voice app 2

[MrA4d]

As received when trying to change passwordas requested I have started a new thread with reference to the digital voice app.

i went onto full fibre in July 2023 and enjoyed the new speed and service, especially the ability to pick up home calls on the go? I was using the Sagem router 2.

as part of the progress of systems, in November I was sent the upgraded router 3 as part of the trial.

unfortunately, at some time recently the TT Digital voice has ceased to work.

when trying to log in I continually get Authorisation failed....you must enter a passcode or a password. Having spent over 4 hours accumulative with the help line, and having started and restarted the router the app etc, I am still unable to access this service. An attempt to change my password always brings the attached response.

on my previous post I was told that I should be receiving this service.

[Chris-TalkTalk]

That's great news, thanks for letting me know 🙂

Chris

[MrA4d]

Update:

tonight I managed, at last, to reset my password for this service!

allowing some time from then, I logged onto the service and managed to do some tests, successfully!

thus as an existing and long term user my service has resumed!

panic over thank you!

[MrA4d]

I appreciate this thought, but I have factory reset my router, I have changed back to my old router. I have uninstalled the App on my phone and reinstalled, but still receive the replies previously mentioned.

i have made certain that my mobile phone is up to date on the latest version . I have checked that the version exceeds the minimum required. I have tried numerous times to log in , only to be met with as reported previously!

i have read the troubleshooting guide (s) and so far I have exhausted all suggestions.

i just wonder if there is anything at your end has withdrawn this service from me?

[Chris-TalkTalk]

Hi MrA4d,

Have you tried rebooting the device that the app is installed on?

Chris

[MrA4d]

yes and yes, I have tried a reversal of routers?

as for my previous post, I was under the belief that I was not ‘piggybacking’ someone else. I thought that  I was highlighting similar problems to the author and where I had reached! Including the processes suggested and the information that I had been given, or not as the case might be!

As for some of the responses to my post on the previous thread, as kind as people are, I do believe some wereonly passing on hearsay and only adding to rumours. 

The fact is that I have been for well over a year a user of the APP as an existing customer. I had no information or had not been made aware of the withdrawal of this service.

[Michelle-TalkTalk]

Morning,

Thank you for creating your own topic. I've just been reading through your post and noticed that you mentioned that it appears to have started when you trialled one of our new routers. Do you still have the previous Wifi Hub 2 router please?

Thanks

Michelle

[KeithFrench]

I am just going on what I was told.

[MrA4d]

thank you for that, please look at the previous postings of Digital voice app? I was requested£ to raise this issue by Michelle. So raised it under the same title but added the number 2 to my post.

[KeithFrench]

I think that app has been discontinued.