EERO PRO 6 WIFI SIGNAL

[maskasuba]

I have hardly any WiFi signal / total black spots upstairs after the eero pro 6 was fitted Friday spoke to talk talk they told me like yourself to give it 24 hours for it to stabilise did this no difference whatsoever rung back yesterday was told to give it another 48 hours this time and ring back on Tuesday they are now telling me my connection is misaligned I challenged this and the lady couldn’t explain what that meant feel like I’m just getting messed about the engineer when installing the full fibre system told me at the time I’d probably require eero extenders which I explained to the lady but she wanted 89.00 per unit obviously this eero pro 6 is not fit for purpose works well but just downstairs after upgrading to full fibre 500 feeling really let down and frustrated by talk talk just require extenders

[Modelman1]

Hi, the sad fact is that any router with internal antennas is going to be a poor performer when comparing it to a router with multiple external antennas. Assuming that all the obvious avenues have been explored, there are only 3 options available to you.

1) Experiment with different positions and hope the Eero 's signal improves.

2) Mesh it up at additional cost to yourself.

3) Purchase a proper router with at least 4 high gain antennas. More expense however probably worth it in the long run.

[KeithFrench]

I can help with WiFi reception issues. What channel is the 5GHz band using currently, it is not 155 by any chance?

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the Eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional Eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. So just to confirm, did you receive one eero? Where is the eero currently located, is it far from the ONT?

Thanks

Michelle