EERO SLOW WIFI

[pradankho]

On the 14th, I went live and received two Eero Pro 6 boxes, but I'm experiencing slow performance despite having a 900Mbps package. When connected wirelessly, my devices are only getting speeds between 30Mbps to 120Mbps, making it difficult for me to play Xbox games on the cloud. However, when I use a wired connection, I get speeds just over 900Mbps. My home is small, measuring only 58m2, and the rooms are adjacent to each other, with each room being roughly 3.4m2. Despite placing the second Eero in the middle, which is only 6 meters away from my Xbox, there has been no improvement in the wireless speed.

I need assistance as I followed the setup video, which was quite simple. The Eero app reports that I am receiving full speed. However, when I connect my second Eero box to my Xbox via a wired connection, I get speeds of 900Mbps. Additionally, I have attempted troubleshooting but unfortunately, I have had no luck in improving the slow wireless speeds

[KeithFrench]

No problem @Staffordgooner, but you must create your own thread first. TalkTalk insist on on thread per problem per customer. With issues such as these, the solution can be very different from customer to customer.

When you have created it, @mention me into it & I'll help you all I can.

[Staffordgooner]

I have the same issue. Could you please send me the guide for the diagnostics?

[Michelle-TalkTalk]

Hello,

Have you also tried powering down both eeros and then retested the speeds again?

Thanks

[mrwrighty]

Gaming over Wifi where low latency is important will never be a good experience.

[KeithFrench]

Is this just on devices connected to one of the two Eeros or both of them? If it is just one, is it the Eero connected to your ONT or the remote one? Does the remote Eero have a good connection back to the one connected to the Eero (I presume the app will tell you that)?

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the Eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.