Eero 6 and eero secure

[Livewire10]

Only just found out that eero secure isn’t working on my iPhone (ignoring content filters and blocked sites etc), but works fine on my iPad. I have tried to look it up on the internet but I’m afraid it doesn’t mean too much to me, appears to be something to do with MAC addresses. Is there anybody that can explain it to me, and if possible, and more importantly, tell me what to do to sort it out. Many thanks

[mandisa1-TT]

Thank you so much for your support @KeithFrench 

[KeithFrench]

Hi @angelique-TT 

I have carried out extensive work on this issue all over the Bank Holiday weekend. I have fully tested a working solution using my Android phone; I can't test with an iPhone, as I do not have access to one.

The problem seems to be related to the Apple feature Private Wi-Fi Addressing introduced in iOS since V14. This is basically the same as the Android Randomised MAC Addressing. Both of these, unless disabled, will create multiple instances of the device, with different MAC addresses within the eero profile that controls the eero Secure content filtering, etc. This means that the instance of the iPhone, with its current MAC address, will not even be in the profile and hence these restrictions will not be applied to it as expected.

I have sent a PM to @Livewire10 suggesting he set Private Wi-Fi Addressing to off and delete all instances of the phone in the profile. Then add the phone with the correct MAC address (default hardware address) into the profile. Then disconnect & reconnect it from the Wi-Fi network & retest.

[KeithFrench]

I have been doing some diagnostics on this today with @Livewire10, more work is needed, possibly tomorrow.

[Livewire10]

Many thanks.

[KeithFrench]

Well I have deleted the other one from your post anyway.

[Livewire10]

I should have sent it to you personally, not publicly, I’ll try and send them to you now. 

[KeithFrench]

Sorry missed that link, I have img 9 now.

[Livewire10]

I thought I had sent a link of one screenshot but sent it publicly instead of to you, is that not the case.

[KeithFrench]

You need to send me the link; otherwise, I can't do anything.

[Livewire10]

Hi Keith, can you get access to that one, if you can I’ll send the other 4.

[Livewire10]

Not sure what I’m doing so I’ve just sent the first.

EDIT - link removed now that Keith has downloaded it

[KeithFrench]

Find the files in OneDrive, click the 3 dot menu top right of each one & use share, then click the copy button and copy again the final screen.

share

[Livewire10]

Sorry for being so inexperienced/dense, but I can see them in the OneDrive and can see how to share, but not sure what to do from there, I can share to email etc.

[KeithFrench]

See my previous post, it looks like you need the option Share with "Copy link"

[Livewire10]

Just realised I’ll have to share them, but not sure how to do it, can you help please.

[KeithFrench]

You will need to share them within OneDrive & give me a link so that I can download them, without disclosing my email address:-

https://support.microsoft.com/en-gb/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-... 

[Livewire10]

Hi Keith

I have copied the 5 screenshots to the OneDrive, can you get access to them?

IMG_0009
IMG_0013 to IMG_016

livewire

[KeithFrench]

OK, a few other ways that you can share these screenshots with me. Do you have one of these cloud backup solutions, as you can share files from there for someone else to download:-

• Google Drive
• Dropbox
• OneDrive

[Livewire10]

Keith

Sorry still having the same problem.

[Livewire10]

Keith

No problems, I’m extremely grateful for your time.