Eero 6 selecting incompatible 5ghz channel 155

[Duncan12]

Hi,

Is there a way to stop my Eero 6 (Fibre 150) from automatically switching to channel 155 on the 5Ghz band? Channel 155 is incompatible with a number of devices and prevents the 5Ghz band being seen, resulting in connections dropping to 2.4Ghz.

[Anonymous]

Good morning,

I understand and I'm really sorry for the delay with this one. I'll feed this back to the team.

Thanks

Michelle

[Duncan12]

Hi @Anonymous 

I have replaced the router with my own device, due to the performance issues I've had with the Eero. I'll use the Eero as a backup router if I ever need it.

[Anonymous]

Hi again,

Our team have been unable to apply the fix. They have asked if the eero is currently connected and switched on at the moment?

Thanks

Michelle

[Anonymous]

Hi Duncan,

I'm really sorry for the delay. I've chased this again for an update.

Thanks

Michelle

[KeithFrench]

Amazon are responsible for the firmware & support. Now please don't continue to post on this thread (create one of your own), as it is getting in the way of this customer's problem.

[Anonymous]

Morning,

I'm still monitoring for an update.

Thanks

Michelle

[Duncan12]

@Modelman1 from what I've read Amazon are reluctant to add manual channel selection as a feature request so the Eero is stuck with sub optimal settings that can't be changed client side ☹️

[Modelman1]

It's an Amazon product with TalkTalk's custom firmware, so unsure who adds or restricts features in the UI. 

[KeithFrench]

Hi @Modelman1 

As this is an Amazon product, it is probably best to direct your question at their Eero support team.

[Modelman1]

Why can't you have a manual channel selection feature in the app like many other routers have.  Routers often make a dogs dinner of selecting channels while in auto mode. I don't understand why the eero has such limited settings available to the end user.

[Anonymous]

Good afternoon,

I'm sorry for the delay. I'll keep chasing this daily for you.

Thanks

Michelle

[Duncan12]

Thanks @Anonymous for the update I hope that it will be resolved soon as the WiFi performance from the Eero is very poor with these  channel settings on 802.11ac devices to a point where I'm considering using an alternative router.

[Anonymous]

Hello,

The Devices Manager has just come back to me to advise that eero are still investigating this and they have asked them to provide a date for resolution. I will post again as soon as I know more.

Thanks

Michelle

[Anonymous]

Hi again,

I've just chased the team for an update on this now.

Thanks

Michelle

[Anonymous]

Morning,

I'm sorry for the delay. I spoke to our product/devices manager yesterday and he said that he has escalated this and is just awaiting confirmation that the fix has been applied. I'm hoping it will be completed today but I will post back to confirm.

Thanks

Michelle

[Duncan12]

Hi @Anonymous 

Are there any updates from the devices team on pushing out the Eero channel fix?

[Anonymous]

Hi again,

You may need to reboot once the fix has been applied. The devices manager has advised that he will let me know as soon as this has been completed so I will post back to confirm.

Thanks

Michelle

[Duncan12]

Thanks @Anonymous. Do I need to reboot the Eero or will the change apply overnight?

[Anonymous]

Morning,

I'm sorry to hear this. I've raised this straight to our Devices Team now and have asked if they can apply the fix to resolve this. I will post back to confirm as soon as this is resolved.

Thanks

Michelle

[Duncan12]

Thanks @briantrumpet1 & @KeithFrench, looks like I'm on the same eero os version as you so it must be a remote setting change from TalkTalk. Hopefully someone from TalkTalk will be able to push the change out to me too.