cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Eero Secure not activated on my account - Fibre 900

MarkG93
Popular Poster
Private Message
Message 22 of 22

I had Fibre 900 installed last week via CityFibre and everything went fine. My account updated to the right package but eero Secure still hasn't been activated on my account.

 

I've spent 5 hours on the phone to TalkTalk today being passed around from department to department getting nowhere. Apparently it's activated on my account but it's not available on my router nor on my account when I look apart from HomesSafe which isn't eero Secure. 

 

I've attached a screenshot to what I see currently on my router.

 

Thanks in advance.

 

Screenshot_20230621-205945~2.png

0 Likes
21 REPLIES 21

Gondola
Community Star
Private Message TalkTalk
Message 21 of 22

Hi @MarkG93 

 

@Chris-TalkTalk is currently investigating this same issue for another customer. I'll flag this up to Chris in the hope that he can identify the config issue for both of you.

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution

0 Likes