Eero connection issues

[Wheeler1]

We have recently been persuaded to go full fibre with Talk Talk but our connection is now really poor upstairs. It is much worse than before we changed, so this is very disappointing. The Eero is downstairs. Is it possible to be sent a second Eero please? 

[Gliwmaeden2]

For support from staff on the forum, please return to the message board and click on start a topic, @schallenger66.

They are on here during the day except for weekends  / Bank Holidays. 

[schallenger66]

I have had the same service running great for few months then all of a suddeñ low coñection speeds all around house and talktalk are trying to make me pay for a router upgrade. I will be leaving talktalk. 

[Debbie-TalkTalk]

Hi @Wheeler1 

I'm just sending you a Private Message.

Thanks

Debbie

[Divsec]

Hi @Wheeler1 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.