NEED SOME HELP?

Jaber2024 · ‎17-02-2025

I just connect my new router Amazon eero. It connects but it gets to an error of External IP i tried everything possible in terms of troubleshooting but still not connecting. Please could someone help me.

Chris-TalkTalk · ‎18-02-2025

Which router did you use previously to the eero?

Chris

Chris, Community Team

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Jaber2024 · ‎18-02-2025

Absloute rubbish I'm supposed to work from home today. I've been migrated ages ago. She'll got nothing to do with this

Chris-TalkTalk · ‎18-02-2025

OK, could I just ask, are you an ex-Shell customer? If you are then have you tried contacting the Shell migration team, they should be able to help

Chris

Chris, Community Team

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Jaber2024 · ‎18-02-2025

Yes

Chris-TalkTalk · ‎18-02-2025

Hi Jaber2024,

How are you getting on, are you still getting the error?

Chris

Chris, Community Team

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Jaber2024 · ‎17-02-2025

Done

ferguson · ‎17-02-2025

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

NEED SOME HELP?

Eerro external IP