Existing customer poor offers

[harvi]

As an existing customer the offer to upgrade to full fibre 150 is £39. For new customers it’s £27. I have other providers literally knocking on my door offering £26 per month and to buy out the contract. 
I’m aware Talktalk will negotiate prices, but what a hassle. 
just wondered how others go on re prices.

[Mandisa-TT]

Hi @harvi Thank you for reaching out and sharing your concerns. I understand how frustrating it can be to see lower prices offered to new customers while you're already a valued member of our TalkTalk family.
 

To ensure you get the best possible deal, I would like to refer you to our Better Value team. They specialize in finding the latest offers and discounts available for existing customers. They will be able to provide you with the most accurate information and help you explore your options.

 Here is the number to our customer service department 03451720088 who will be able to assist you moving forward, you can contact them between the times Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

Another option is to use the below link to chat to our live chat advisors who are always ready to assist with your issue.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[Gliwmaeden2]

Just call or use Chat, @harvi and saying "thinking of leaving" concentrates their minds.

You usually do not get the best deals through email  / My Account offers so it is worth giving it time to haggle in person. 

03451 720088

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529