FIBRE 150 VOIP PACKAGE

[DEGSY541]

Engineer coming 12th. September--I wish to keep my existing anologue phone number when I am switched to new package,also talk talk agent,when upgrading package last week,said she would waiver the £30 upgrade charge---but its showing on my upgrade bill?

[Mandisa-TT]

Hi @DEGSY2  Not all phone numbers can be ported to VoIP services. If your existing number is associated with an analog service, it may not be eligible for transfer to a VoIP system. It is our Full Fibre Team that will be able to give you more details regarding this.

[DEGSY2]

Just been on talk-talk chat line with agent---they have told me I cannot keep my existing anologue phone number when switching over to fibre 150/voip package.Why not,whats the problem? 

[Mandisa-TT]

Thanks @Anonymous 

[Gliwmaeden2]

@DEGSY2  / @DEGSY541 

Please stick to ONE thread to follow up. 

Don't keep starting new threads for every aspect of the issue.

I have moved your latest duplicate thread out of the way.

[Mandisa-TT]

hi @DEGSY541to get the help that you need for your upgrade, you will need to contact our Future Fibre Team.

Here is the number to our Future fiber team who have the required resources to assist you with this matter 034 5172 0074 and you can contact them between the times  Monday - Friday: 9am - 6pm;  Sat-Sun 9am- 5:30pm

Another option is to use the below link to chat to our live chat advisors who are always ready to assist with your issue.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[DEGSY2]

When I ordered fibre 150 I stipulated the package must include VoIP,as I intend using my compatible analogue phones/and cordless dect.phones.If you required VoIP.think you should have told them when you called to upgrade I'm on Fibre 65 at present(to cabinet),connection speeds have been acceptable for that package.

[kanya-TT]

It won't appear in your account right now; you'll need to wait 24 hours.

Kanya

[Bojangle]

I've just been offered that deal (Fibre 150 deal) after 40 minutes of navigating and speaking to machines and then real person.
That's the first I've heard, it doesn't show on my account and I haven't received ANY info email or mailshot, all I've had is the broadband 65 rubbish offer. I've been with talk talk for years, suffering with much less than 50Mb with no fix. Their site go's round in circles, whats going on.

[kanya-TT]

Yes, that's correct. Please note the link I have provided on other thread, I will close this one as duplicate.

Kanya

[DEGSY541]

Hi Kanya--my fibre 150 package says--Fibre 150--with voice package,so assume I will be able to keep my existing anologue phone number?

[kanya-TT]

Moreover @DEGSY541. Let's make one thread.

Kanya

[kanya-TT]

Hey there, @DEGSY541. It seems you are creating multiple duplicate threads. But when you said you wanted a new package did you mention wanting to keep your landline? 

Kanya