Fiber down in London SE12

[ry00000]

My connection suddenly dropped today at 13:38 in SE12

Anybody else experiencing it?

I've restarted the fiber and rebooted the Eero, however router led is still red.
Fiber box has 3 leds green instead.

Thanks

[Michelle-TalkTalk]

Good morning,

I'm glad to hear this and thanks for confirming 🙂

Michelle

[ry00000]

Hi Michelle,

happy to confirm the service has been restored during the night.

Thank you.

[Michelle-TalkTalk]

Morning,

I've checked the fault and it is now showing as cleared. Is your service now working ok?

Thanks

Michelle

[ry00000]

Hi Chris,

thank you for your quick reply. This has been confirmed to be a widespread issue in the area due to Openreach outage. I've been in touch with the support team via chat, this is the open case REP-14576002.
The operator told me the case has been escalated to Openreach.
Thanks

[Chris-TalkTalk]

Hi ry00000,

Could you switch the ONT off for at least 30 minutes, then switch back on and reboot the eero. Please let us know how you get on

Chris

[ry00000]

More info: LOS led is off, the other three are green.