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NEED SOME HELP?

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My box

Juneta
First Timer
Private Message TalkTalk

on ‎31-07-2024 05:58 PM

Message 3 of 3

I can’t get subtitles on my new box ,when I tried I got half a picture which I couldn’t get rid off, did everything I was told but  the instructions at one side I couldn’t get rid of I pressed everything on the remote but nothing worked .

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎01-08-2024 07:03 AM

Message 1 of 3

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎31-07-2024 06:45 PM

Message 2 of 3

Hi,

 

Sounds like your settings menu is stuck.

 

I've had this and I've found pulling the plug out and then restarting the box usually cures this.

 

As to subtitles, is this on apps or live TV?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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