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NEED SOME HELP?

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My box

Juneta
First Timer
Private Message TalkTalk
Message 3 of 3

I can’t get subtitles on my new box ,when I tried I got half a picture which I couldn’t get rid off, did everything I was told but  the instructions at one side I couldn’t get rid of I pressed everything on the remote but nothing worked .

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Hi,

 

Sounds like your settings menu is stuck.

 

I've had this and I've found pulling the plug out and then restarting the box usually cures this.

 

As to subtitles, is this on apps or live TV?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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