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NEED SOME HELP?

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My box

Juneta
First Timer
Private Message TalkTalk

on ‎31-07-2024 05:58 PM

Message 3 of 3

I can’t get subtitles on my new box ,when I tried I got half a picture which I couldn’t get rid off, did everything I was told but  the instructions at one side I couldn’t get rid of I pressed everything on the remote but nothing worked .

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎01-08-2024 07:03 AM

Message 1 of 3

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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fr8ys
Community Star
Private Message TalkTalk

on ‎31-07-2024 06:45 PM

Message 2 of 3

Hi,

 

Sounds like your settings menu is stuck.

 

I've had this and I've found pulling the plug out and then restarting the box usually cures this.

 

As to subtitles, is this on apps or live TV?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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