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Fibre 150 But NO Voip

Pete251
First Timer
Private Message

on ‎02-03-2023 02:47 PM

Message 6 of 6

I was suppose to be upgraded to Fibre 150 from Fibre 65 on February 16th 2023, eero 6 and gradstream device connected on that day, all good except no blue phone light on the grandstream. I have contacted talktalk via live chat 3 times now and still no voip phone service. One adviser said my phones were too old (rubbish) as ive tried a friends new one. The last adviser told me to wait 12 days for it to activate, that was on the 21st Feb, not confident at all. My account still says im on fibre 65. As far as I am concerned this  is breach of contract, so I cancel this contract and change to a more trustworhy supplier.

Peter Whitehead
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5 REPLIES 5

Chris-TalkTalk
Support Team
Staff
Private Message
In response to Pete251

on ‎13-03-2023 08:25 AM

Message 1 of 6

Hi Pete,

 

Did you try the suggestion in my previous post?

Chris

Chris, Community Team 

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Pete251
First Timer
Private Message

on ‎12-03-2023 12:58 PM

Message 2 of 6

Having had 5 online chats so far and numerous checks, my blue telephone light on my Grandstream device is still OFF after one month now. I cannot receive calls on my landline, and yes we have a dialing tone, but all we get is an engaged tone if we try to phone out, and the blue telephone light flashes.

The TT App actually does work, so we can phone out and receive calls.

Why can TT not resolve this issue?.

 

Peter Whitehead
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Chris-TalkTalk
Support Team
Staff
Private Message
In response to Chris-TalkTalk

on ‎03-03-2023 02:51 PM

Message 3 of 6

Hi Pete

 

Can you try the following plug the DVA (grandstream) into the ONT, wait for the broadband light to come on then perform a pinhole reset of the DVA, this should get the phone light back on within about 5 mins, once that comes on can you change setup back to normal. Please let us know how you get on

 

Thanks 

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎03-03-2023 12:30 PM

Message 4 of 6

Hi Pete251,

 

Sorry to hear that you're experiencing problems with VoIP. Just to confirm, is the broadband service working OK?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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ferguson
Community Star
Private Message TalkTalk

on ‎02-03-2023 02:56 PM

Message 5 of 6

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

In the meantime, have you checked if the voice service is still live via the old BT socket? 

 

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