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Fibre 500 upgrade

Ian50
Team Player
Private Message TalkTalk

on ‎30-04-2025 02:32 PM

Message 7 of 7

Hi,

      I am trying to get an upgrade from fibre 150 50 fibre 500 despite 5 chats and 3 go live dates I'm still on fibre 150. Please can you help. Many thanks.

Ian
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6 REPLIES 6

ferguson
Community Star
Private Message TalkTalk
In response to Ian50

on ‎06-05-2025 04:28 PM

Message 1 of 7

OK, thanks for that. In which case I don't see how the Full Fibre team cannot help with the upgrade you seek. Unfortunately, you wiill have to persevere with customer services directly as changes of package cannot be arranged by the support team here. Try calling 0345 172 5157.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Ian50
Team Player
Private Message TalkTalk

on ‎06-05-2025 04:04 PM

Message 2 of 7

Hi full fibre and Openreach I believe, many thanks 

Ian

ferguson
Community Star
Private Message TalkTalk
In response to Ian50

on ‎06-05-2025 03:38 PM

Message 3 of 7

Can you just confirm that you are on a Full Fibre service, rather than G.fast? And which network supplier are you with i.e. Openreach, City Fibre, or another? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Ian50
Team Player
Private Message TalkTalk

on ‎06-05-2025 02:39 PM

Message 4 of 7

Hi, I contacted the full fibre team, but I'm still on Fibre 150 and getting nowhere fast! I told them I don't need an Engineer or anything installing just switching from 150-500mbps.

Ian
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angelique-TT
Support Team
Staff
Private Message
In response to KeithFrench

on ‎01-05-2025 11:37 AM

Message 5 of 7

Good morning @Ian50. Thank you for bringing this to our attention. Please contact our full fibre team and they will be able to advise you further. 

 

03451720074  

Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

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KeithFrench
Community Star
Private Message TalkTalk

on ‎30-04-2025 02:45 PM

Message 6 of 7

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.


From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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