Fibre installation not working

[debs591]

Got Fibre installation on Tuesday 14th January, City Fibre installed it, Black ONN box has 4 solid Green lights but no Internet, router staying solid orange, spent all day Wednesday dealing with the customer service, getting sent from one person to another, after speaking to the 4th person he said my account has not been activated for the fibre and it will take 5 days, i have been a loyal customer for years, i didn't ask for the free upgrade, so now no phone or Internet working 

[Chris-TalkTalk]

Hi Debs591, 

I've asked our provisioning team to take a look at this, I'll let you know when I receive an update

Chris

[debs591]

I have added my Talktalk phone number to my profile @Michelle-TalkTalk

[debs591]

I didn't say i didn't agree to free upgrade 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I can't locate your details, please can you add your Account number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

[DJI_MINI_2_SE]

" i didn't ask for the free upgrade, so now no phone or Internet working "

How did they install full fibre if you didn't ask or agree to the upgrade?