new router request

[zigpop]

Hello.  The ethernet ports on my router are not working - they have been checked by the CCTV engineer which connects into the ports by cable.  All other internet functions are working.

As the ports are faulty, please can you send me a new router.  I have tried live chat but go nowhere with the questions!  Thank You

[Debbie-TalkTalk]

Hi Helen @zigpop 

That's great 🙂

No rush in setting it up, I just wanted to make sure it had arrived ok.

[zigpop]

Hi Debbie. Yes thank you super fast delivery. I cant set it up until the weekend but will come back and let you know. Helen

[Debbie-TalkTalk]

Hi @zigpop 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @zigpop 

Thanks for your reply. I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks again.

Debbie

[zigpop]

thank you.  yes the cctv engineer did the reset and tested with a new cable which is why we know the ethernet ports are not working.

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. Can I just check before we send the replacement router, have you also tried factory resetting the router?

Thanks

Michelle