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NEED SOME HELP?

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Fibre modem

Callum14
First Timer
Private Message

on ‎12-11-2023 05:08 PM

Message 3 of 3

Modem is on with all 4 green lights, yet when we connect the eero 6 it cannot connect to the internet. We’ve troubleshooted the eero, and came to the conclusion that it’s the modems problem as we linked up a laptop to the modem with an Ethernet cable and still didn’t get an internet connection. Would appreciate some help

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎13-11-2023 08:36 AM

Message 1 of 3

Hi Callum14,

 

How are you getting on, do you still need assistance?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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KeithFrench
Community Star
Private Message TalkTalk

on ‎12-11-2023 09:48 PM

Message 2 of 3

Have you tried turning the ONT off fo a full 30 mins?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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