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return pack not received

mariatrabucco
First Timer
Private Message

on ‎28-08-2023 09:01 PM - last edited on ‎28-08-2023 09:18 PM by

Private Message

Message 5 of 5

I haven't received the return pack to send the WIFI hub! It has been weeks! My new address is REMOVED FOR SECURITY. I have received an email saying I haven't send it yet but how can I send it if I haven't received any return pack!!! help!!!

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4 REPLIES 4

colinsmurthwaite
First Timer
Private Message
In response to Arne-TalkTalk

on ‎11-11-2023 01:40 PM

Message 2 of 5

I'm having the issue - would it be possible to get a returns package sent to me?

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎29-08-2023 10:07 AM

Message 3 of 5

I have requested a returns bag to be sent to you new address.

 

Should be with you in a few days.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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fr8ys
Community Star
Private Message TalkTalk

on ‎28-08-2023 09:21 PM

Message 4 of 5

Hi,

 

I've removed your address for security reasons as you should not place personal info on an open forum.

 

Could you please put your new address in the private notes field of your profile. Only you and the support staff can see this info.

 

It's probable the returns bag has been sent to your old address.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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