Hi,
I've removed your address for security reasons as you should not place personal info on an open forum.
Could you please put your new address in the private notes field of your profile. Only you and the support staff can see this info.
It's probable the returns bag has been sent to your old address.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
