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NEED SOME HELP?

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Fibre modem

Callum14
First Timer
Private Message

on ‎12-11-2023 05:08 PM

Message 3 of 3

Modem is on with all 4 green lights, yet when we connect the eero 6 it cannot connect to the internet. We’ve troubleshooted the eero, and came to the conclusion that it’s the modems problem as we linked up a laptop to the modem with an Ethernet cable and still didn’t get an internet connection. Would appreciate some help

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎13-11-2023 08:36 AM

Message 1 of 3

Hi Callum14,

 

How are you getting on, do you still need assistance?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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KeithFrench
Community Star
Private Message TalkTalk

on ‎12-11-2023 09:48 PM

Message 2 of 3

Have you tried turning the ONT off fo a full 30 mins?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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