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09-04-2024 08:55 PM - edited 09-04-2024 08:56 PM
I have just upgraded to Full Fibre 150 and an Eero 6. Most devices have connected as expected but my laptop will not connect to the 5ghz band. I have updated the driver for the wireless adapter and set it to connect to 5ghz as a priority but it does not connect. The laptop connects to the 2.4ghz band ok but this does not provide the speed or bandwidth of 5ghz. I noticed there have been several similar posts where the Eero selects channel 155 preventing older devices from connecting, some of which are showing as resolved but I cannot tell what was done to solve the problem. My Eero 5ghz band is fused on channel 155 so possibly the same problem. Any help gratefully received.
on 11-09-2024 06:42 AM
Hi @Sunflower5
As advised, please can you create your own topic and we'd be happy to look into this for you.
Thanks
Michelle
10-09-2024 08:54 PM - edited 10-09-2024 08:57 PM
Please start your own thread, @Sunflower5.
Return to the message board and click on start a topic.
Staff will need you to complete your community forum profile details too, to identify your account. They will then respond during the day (Monday to Friday).
on 10-09-2024 08:50 PM
Hi,
I've recently come into this problem as well.
Laptop was working fine, then recently only locked into the 2.4Ghz network band.
Have tried everything mentioned above as well.
What's the fix? Couldn't follow what the thread was advising.
on 16-04-2024 01:23 PM
OK, no problem, just let us know if you need any further assistance
Thanks
Chris
Chris, Community Team
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on 16-04-2024 12:52 PM
HI Chris,
Given the reply from Eero I will keep the network as it currently is. Thank you for your help.
on 16-04-2024 11:45 AM
Hi,
I've received the following response from eero "this (making the change) will overall impact the performance of the network for the sake of the laptop which appears to be on seldomly", would you like them to go ahead and make the change?
Chris
Chris, Community Team
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on 16-04-2024 08:26 AM
Apologies for the delay, I'm chasing it up for you
Chris
Chris, Community Team
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on 15-04-2024 11:06 PM
Hi,
My Eero 6 is still stuck on channel 155 on the 5Ghz band. When can I expect the fix to be applied?
on 10-04-2024 09:11 AM
Hi again,
Great, thank you 🙂 I've raised this over to our Devices Manager and have asked if they can apply the fix for this. I will post back to confirm as soon as this has been completed.
Thanks
Michelle
on 10-04-2024 08:57 AM
Hi Michelle,
Thanks for the quick reply. I've put the FTTP number in private notes now.
on 10-04-2024 08:48 AM
Hello,
Thank you. If you click on your profile picture then there is an option for personal settings and towards the bottom there should be a Private Notes section. Then click save changes.
Michelle
10-04-2024 08:43 AM - edited 10-04-2024 08:48 AM
Hi Michelle,
I do have a FTTP number and I think I have added it to the private notes section
on 10-04-2024 07:59 AM
Good morning,
I'm sorry to hear this. Have you received a FTTP number? Could you add this to the private notes section of your Community Profile please.
Thanks
Michelle
on 10-04-2024 12:29 AM
Thank you
on 09-04-2024 10:13 PM
I have asked one of TalkTalk's support to pick your thread up and apply the fix for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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