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Full Fibre 900 & existing phone number

john09cw
Super Duper Contributor
Private Message TalkTalk

on ‎05-10-2024 10:17 AM

Message 5 of 5

I am currently a TalkTalk customer and so have a phone number with TalkTalk, if i change my plan to a Full Fibre 900 Plan, what happens to my Phone number?

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4 REPLIES 4

Anonymous
Not applicable
Staff
Private Message
In response to john09cw

on ‎08-10-2024 12:17 PM

Message 1 of 5

Thanks @Gliwmaeden2 

 

Michelle 🙂

 

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to john09cw

on ‎05-10-2024 12:07 PM

Message 2 of 5

It's not available to customers arriving at Talktalk, and any information in My Account tends to show the same. 

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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john09cw
Super Duper Contributor
Private Message TalkTalk

on ‎05-10-2024 10:49 AM

Message 3 of 5

So  TalkTalk DO offer a digital voice service, this is not very clearly explained when looking at the package info, all they say is you need a mobile phone service to make calls!!, thanks for this info @Gliwmaeden2 , I think a chat with is in order.

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎05-10-2024 10:38 AM - edited ‎05-10-2024 10:38 AM

Message 4 of 5

You keep the same phone number but have to use a Digital Voice Adapter for the phone to work with an Eero.

 

You absolutely have to order it with the Full Fibre broadband installation order - it can't be added later.

 

Call or use Chat, @john09cw.

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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