Full Fibre 900 & existing phone number

[john09cw]

I am currently a TalkTalk customer and so have a phone number with TalkTalk, if i change my plan to a Full Fibre 900 Plan, what happens to my Phone number?

[Michelle-TalkTalk]

Thanks @Gliwmaeden2 

Michelle 🙂

[Gliwmaeden2]

It's not available to customers arriving at Talktalk, and any information in My Account tends to show the same. 

[john09cw]

So  TalkTalk DO offer a digital voice service, this is not very clearly explained when looking at the package info, all they say is you need a mobile phone service to make calls!!, thanks for this info @Gliwmaeden2 , I think a chat with is in order.

[Gliwmaeden2]

You keep the same phone number but have to use a Digital Voice Adapter for the phone to work with an Eero.

You absolutely have to order it with the Full Fibre broadband installation order - it can't be added later.

Call or use Chat, @john09cw.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529