Full Fibre install Wifi not reaching the whole house

[briduser]

Hi,

We upgraded to Full Fibre yesterday which went really well and seems to work fine, thanks for that.

However, during the install, the main point could no longer be in the middle of the bungalow and had to be put into the front bedroom.   Unfortunately the Wifi signal doesn't reach the back of the house so there are dead spots.   I understand from the engineer who installed it yesterday that it is possible to have another Eero to extend the signal and said I should contact yourselves?

Could you let me know how I could get one?   Many thanks.

[Michelle-TalkTalk]

Good morning,

I'm really glad to hear this and thanks for letting us know 🙂

Michelle

[briduser]

Hi, we've now got the extra router.     It works a treat and was really easy to setup.      We now have full wifi right around the house.

Many thanks for resolving this for us.

[Chris-TalkTalk]

Sorry about that, please let us know how you get on

Chris

[briduser]

Hi Chris,

Unfortunately the package did not turn up.   The tracking said at 6.08pm that he couldn't find our address (this is a main road where Yodel delivered the original Eero last week and the Fibre engineer managed to find).

I had to contact them via chat and spent 40 minutes on with them.    They advise that when he updated the system to say he couldn't find it, his GPS showed he was no where near our address.   I just wanted them to try again but it took 40 minutes to persuade them it's easy to find.

Hopefully it will come today.

[Chris-TalkTalk]

Hi briduser,

How are you getting on, have you received the eero?

Chris

[Michelle-TalkTalk]

Morning,

We'll check back in with you on Monday morning 🙂

Michelle

[briduser]

Hi Michelle, thanks for that.    I look forward to receiving it.

[Michelle-TalkTalk]

Hello,

We'll check back in with you in a few days to see if this has arrived and how you're getting on.

Thanks

Michelle

[briduser]

Ah, that makes sense.  Thanks Chris, I appreciate it.

[Chris-TalkTalk]

Sorry, just ignore the email, it's automatically sent for some reason when we order additional eero's. When I ordered the eero it confirmed that the charge was £0 so you won't be charged

Chris

[briduser]

Thanks for this Chris.

However, I've just received an email saying that you are charging me a one off charge for the eero of £89?

[Chris-TalkTalk]

Hi briduser,

I've taken a look at your network and wireless signal strength to some of your devices does appear to be very poor so I'll arrange to send another eero

Thanks

Chris

[briduser]

Hi Debbie,

Thanks for the reply.   Yes, there is just the one Eero in the front bedroom which is attached to the white fibre box.

Thanks

[Debbie-TalkTalk]

Hi briduser

I'm sorry to hear this.

Do you have just the one eero?