Full fibre

[Dazzler1976]

I have a question. I am upgrading from fibre 150 data only and copper phone line to full fibre 500 voip.   I am currently  using Eero 6 but told nit compatible with fibre 500 and I will be sent a WIFI Hub 3  postage at my cost.......

Googling has mixed reviews as always. Is the wifi Hub 3 bettwr to use or should yhis upgrade be given eero routers of a higher model I.e. 6 Pro or something?   And is the Hub 3 going to give me a good reliable connection  upstairs and extension back of house?

[Dazzler1976]

I wish they all spoke with aame mentality.  I get different  answers from all of them..  if they sent out an adapter  for voip j would have used the eeros already set up.  But everything is always we don't do them now and if dis would want to charge me too

[Dazzler1976]

There words use was I can't use the eero as there nit updating anymore also they won't be able to operate at the speed on 500 and ghey only send out WiFi hub3 now.

[KeithFrench]

The 5GHz band shou;d always be preferable to the 2.4GHz band. I know that the Hub 3 is the standard router now, but my eeros are perfect on FF150 & @ferguson will agree that his eero Pro 6s are fine on FF900.

[ferguson]

I suggested using the eeros, but obviously they won't work with the VoIP service. 

[Dazzler1976]

Previously on the fibre 150 we had main eero and 1 eero extender rear of house. Had not many issues with lagging as kids would have told me.

Since fibre 500 voip going onto wifi hub 3  they say signal worse upstairs in bedroom extra lagging and rear of house also lagging games freeze. Never was case before. Google said he maybe connecting to 2.4ghz but needs 5ghz for better gaming. TT just gave me run around which is why I'm here.

[KeithFrench]

I agree @ferguson, which is why I was trying to stick to the one area of @Dazzler1976's problems. It now seems he is being told that his eeros won't work with FF, what absolute rubbish. Are they saying that you & I don't have Full Fibre then? Is that why our eeros work so well?

[ferguson]

Hey @KeithFrench I get that. But there seems to be more to it than that. 

[KeithFrench]

My thoughts @ferguson are in respect to @Dazzler1976 saying that the WiFi reception is poor.

[Dazzler1976]

Thanks.

My partner wanted to keep the landline just in case.  Unfortunately  I don't have the adapter to connect to a landline phone so j have to use the green voip on the hub 3.....  I was told by them so many times wero won't work and j have to use the hub3.  They never offered  to send out any adapters for the phone as its already  built in. 🙈

[ferguson]

Honestly, with all due respect to @KeithFrench I don't think the equipment is the issue. Other than sorting out HomeSafe, which is something that you would not have encountered with the eero. Had you not wanted a VoIP service I would suggest that you connect the eero to the Openreach ONT and contact TalkTalk to tell them that you have done so in order for any settings to be changed at their end. This is frustrating for those of us trying to help as well as yourself, because there is no longer any TalkTalk support available here via the community, you simply have to reach out to them directly. 

[Dazzler1976]

Very much so. Just telling me I'm on a stability time and will settle down as just changed over?? Idk if that is true or not.

I will try as metioned hub to eero and see what happens if not then yes poss complaints.  

They only have to look at all my chats which are recorded to see how I was treated. Again j only stayed for ease of partner working from home and son  off school 2.5yrs with ASD burnout kinda know how he feels after all this and my partner  is definitely  up for leaving.  Just knowing best  to go for which has call centers in UK and reliably 

[ferguson]

Ah, that looks like a mess. The only thing I can suggest further is that you follow the complaints procedure as outlined in the link at the bottom of the page. 

[Dazzler1976]

Yes that's correct and I have tried phone calls were useless and chatting back and forth to every dept then ping pong around.  Even this morning they said I still have an old apackage fibre 150 on the system even though also shown 500 voip. It should have been wiped off the system if my new fo live date was 9th June.  All I hear is it needs to be cancelled but they told me yesterday  it was removed. They can't communicate  with each other and keep repeating  them selves just reading from a book as same messages from all of them that why I just now want to leave but believe as I applied 9th May my time is up and would now incur £10.20 per month for 24 months 😭😭😭. That's why I've come here for help.   The Internet  seems ok its just when my boys play there games on android phone i het shouted at because they so its lagging and pausing like its switching to 2.4ghz rather than needing 5ghz...

[ferguson]

Thanks for clarifying. I was just puzzled by the comments you made about TalkTalk saying you have not cancelled a  previous account? I wonder if somehow they are still seeing the City Fibre service as live, even though it isn't? And why your speed hasn't increased? Perhaps that is a line of enquiry you may want to pursue with them. 

[Dazzler1976]

Many thank I will try that. Will try using hub then lan to eero 1st see how it goes 

[KeithFrench]

Obviously, then only use the new Oenreach ONT, all the rest of everything that I have said still applies.

[Dazzler1976]

The open reach guy unplugged power supply to old ONT and unplugged fibre cable into house from ONT from city fibre as now on openreach.  NEW cable run from road to their grey box outside house  terminated to NEW ONT white box then a new fibre cable drilled into property 

[KeithFrench]

Being by the TV will not only prevent the WiFi signal from travelling very far in that room, the second eero in that case won't get a reasonable signal, making that almost a waste of time.

[Dazzler1976]

Appreciated will try when kids give me a break 😔.   

[KeithFrench]

Sorry @Dazzler1976, what was decommissioned?

Being by the TV is simply the worst location for any router. If you do not have a Grandstream DVA for the Digital Voice, you could probably use the Hub 3 for that. Turn its WiFi off, connect an Ethernet cable from its WAN port to a spare Ethernet port on the rear of one of the eeros. I haven't personally tried that, but I would think that it should work.