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Fullfibre: Fast, but not good

Bakertribe
First Timer
Private Message TalkTalk
Message 28 of 28

Been on full fibre since 8Jan25 and, while it meets the speed stated, the service is far from acceptable and considerably below the experience I had with the slower copper line. Niggly faults, like Google searches from Firefox just timing out (especially on the first tab) (wired connection). poor video quality over firestick (wireless connection). Signal strength from EERO6 is low (-46dbm typical) and an old netgear router achieves +20dbm more than this when connected as an AP.

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27 REPLIES 27

Private Message TalkTalk

Message 21 of 28

And here it is. Do you know why an EERO 6 has so many channels called "Hidden"?

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KeithFrench
Community Star
Private Message TalkTalk
Message 22 of 28

That's the only way we are going to know - evidence.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 23 of 28

Hi Keith,

I don't think its an interference problem because: 1. theres no history of it here (I'm in a rural town), 2. The netgear AP didn't seem to help. I am currently working my way through your process and will send the results as soon as I can.

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KeithFrench
Community Star
Private Message TalkTalk
Message 24 of 28

Hi @Bakertribe 

 

WiFi interference can vary by the minute from bad to good & back again. If you can, please work with me to get the information I need to help you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 25 of 28

You tell me!, but over the weekend it did seem to mysteriously get a lot better of its own accord.

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 26 of 28

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 27 of 28

Hi @Bakertribe 

 

A signal strength of -46dbm is not low, but could possibly be improved a bit. Which WiFi band is this, you mention an old Netgear gave you more, perhaps that was 2.4GHz only, which does have a greater range. As you have requested my help in a PM, I will send it over. None of that though will address the Ethernet connection issue that you have; unless you have two eero 6s and the Ethernet is connected to the Extender node.

 

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?