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Get help with your TalkTalk landline and calling features.

Digital Voice Adapter

tarmactripper1
First Timer
Private Message TalkTalk
Message 3 of 3

Good evening all,  recieved my  eero, and had email that said live in red letters,  downloaded the app, eero working fine, but no Digital Voice adapter in package only BT/EE available on internet e/bay spent two hours with Sara the chat bot, got no where fast, a phone call prooved similarly diappointing, total frustration doesnt come close, round the houses with no acceptable reply. 

So judging from this topic, i'm assuming Talk Talk, will send out the appropriate piece of hardware, when a connection date of the 16th of this month had been mentioned, Could someone be so kind as to affirm this should be the case, or should i be thinking of cancelling the whole affair, has been totally frustrating.  thanking all that might reply in advance., Customer service leaves much to be desired,

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2 REPLIES 2

mandisa1-TT
Support Team
Staff
Private Message
Message 1 of 3

Thank you so much for the support @Gliwmaeden2 

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Did you specifically order "with Voice"? It needs to be mentioned at the same time as ordering Full Fibre, @tarmactripper1.

 

It's more usually the Sagemcom Hub3 that gets sent out now, and with that you just plug in the phone to the router, so no need for the adapter.

 

Try Chat on Sunday and specifically speak with the Full Fibre team. You could phone 03451 720074 on Monday [9am - 7pm] to speak to that team (not open Sundays).

 

The forum support staff don't tend to deal with issues relating to Full Fibre packages, and they won't be back on here before Monday either.

Gliwmaeden2, a fellow customer.
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