Get help with your TalkTalk landline and calling features.
on 11-10-2025 07:16 PM
Good evening all, recieved my eero, and had email that said live in red letters, downloaded the app, eero working fine, but no Digital Voice adapter in package only BT/EE available on internet e/bay spent two hours with Sara the chat bot, got no where fast, a phone call prooved similarly diappointing, total frustration doesnt come close, round the houses with no acceptable reply.
So judging from this topic, i'm assuming Talk Talk, will send out the appropriate piece of hardware, when a connection date of the 16th of this month had been mentioned, Could someone be so kind as to affirm this should be the case, or should i be thinking of cancelling the whole affair, has been totally frustrating. thanking all that might reply in advance., Customer service leaves much to be desired,
on 13-10-2025 09:10 AM
Thank you so much for the support @Gliwmaeden2
on 11-10-2025 08:09 PM
Did you specifically order "with Voice"? It needs to be mentioned at the same time as ordering Full Fibre, @tarmactripper1.
It's more usually the Sagemcom Hub3 that gets sent out now, and with that you just plug in the phone to the router, so no need for the adapter.
Try Chat on Sunday and specifically speak with the Full Fibre team. You could phone 03451 720074 on Monday [9am - 7pm] to speak to that team (not open Sundays).
The forum support staff don't tend to deal with issues relating to Full Fibre packages, and they won't be back on here before Monday either.