Landline not working for a week

[Marg2Wok]

On Tuesday 11th I reported my landline dead.  An Openreach engineer was booked for Friday 14th in the morning. On Thursday 13th the phone line went active and the engineer cancelled. The next day (Fri 14th) the phone was dead again.  I replied to the engineer text and the appointment on the Fault timeline was changed to afternoon of Friday 14th.  No engineer arrived.  This was case number REP 16199350.  

This morning (Monday 17th) all record of my case had disappeared from the timeline.  I phoned again and a new case opened  REF 16216333. All required on line chat goes round in circles as the socket has been checked and is dead.

Please can someone help me and arrange for an engineer to sort this out?

[Mandisa-TT]

Hi @Marg2Wok Thank you for letting us know that your landline is now working again. We’re glad to hear the issue has resolved itself and that you’re able to receive calls as normal.
 

We appreciate your patience during this time and also your feedback regarding the duplicate post. We understand how that could have been confusing, and we’ll review the process to help prevent similar situations in the future.
 

If you experience any further issues or need assistance, please don’t hesitate to reach out. We’re always here to help.

[Marg2Wok]

Just to say that it appears to be working OK since Saturday. 

[Mandisa-TT]

Great! I will check the engineers notes since they did visit to try and resolve the issue before we proceed. 

[Marg2Wok]

yes

[Mandisa-TT]

Hi @Marg2Wok I will be able to continue with the checks on your line, are you at home to proceed.

[Marg2Wok]

Thanks for your assistance, but the phone corrected itself on Saturday morning and is now receiving calls.  It should be OK now.

(I would like to point out that the "duplicate" post of my enquiry, which was closed down by staff for comment, was my original question post which was rejected for some reason, so I wrote another one which was put up.  The first one appeared on the board hours later, to my surprise!)

[Marg2Wok]

Thank you for letting me know.

[Gliwmaeden2]

@Marg2Wok, staff will not be able to follow this up on the forum before Monday.

[Marg2Wok]

No, fortunately.

[siphosethu-TT]

No problem, is this affecting your internet services in any way?

[Marg2Wok]

Sorry I had to go out.  I am here now.  (The answer machine has intercepted a call, but we cannot phone into it from our mobiles.)

[siphosethu-TT]

Seems like will have to run checks on the issue again, I've contacted Openreach and was advised to open another case. Please confirm if you are currently at home.

[siphosethu-TT]

Hi there @Marg2Wok, allow me to have a look into your account and confirm what we can do to get this resolved. Thanks

[Marg2Wok]

The Openreach engineer came today and achieved a dialling tone from the master socket only, which was something.  Now the phone dials out but does not receive incoming calls, which is important (no Call Divert).  I tried phoning the engineer but he tried ringing the landline unsucessfully, and told me to contact you.  Please can you help get this resolved.

[siphosethu-TT]

@billybob78! 

Here you go. 

[billybob78!]

As a newbie how do i start my own thread ?

[siphosethu-TT]

Hi there @billybob78!, please start your own thread so we're able to assist you. Thanks

[Marg2Wok]

Friday 21st morning, please.

[billybob78!]

A eek ago I has full fibre and digital phone installed. The fibre works but the phone has never worked. Like others  here I have been passed round the various departments without anything being done. I am paying (UK CALLS) for a service I cannot use.

Can anyone help ?

[siphosethu-TT]

Please note that the earliest appointment I can get you is on the 20/11/2025 between AM/PM timeslot, I can also arrange an appointment for the 21/11/2025 between AM/PM timeslot as well. Please confirm which date you prefer. Thanks