Landline not working for a week

[Marg2Wok]

On Tuesday 11th I reported my landline dead.  An Openreach engineer was booked for Friday 14th in the morning. On Thursday 13th the phone line went active and the engineer cancelled. The next day (Fri 14th) the phone was dead again.  I replied to the engineer text and the appointment on the Fault timeline was changed to afternoon of Friday 14th.  No engineer arrived.  This was case number REP 16199350.  

This morning (Monday 17th) all record of my case had disappeared from the timeline.  I phoned again and a new case opened  REF 16216333. All required on line chat goes round in circles as the socket has been checked and is dead.

Please can someone help me and arrange for an engineer to sort this out?

[Marg2Wok]

Yes, I am.

[Mandisa-TT]

Hi @Marg2Wok Thank you for reaching out and providing the details of your situation. I sincerely apologize for the inconvenience you’ve experienced with your landline and the confusion regarding your case. 

I’ve reviewed your account and noticed that you’ve conducted some checks on your end, indicating that further testing is necessary. I can perform additional checks for you. Are you at home so we can proceed?