Gift voucher

[Shaznan]

When I joined talk talk I was promised a gift voucher for £100 from Giftcloud. They said it will take UP TO 120 days. It’s been 118 but when I try to chase it I go round in circles.

Giftcloud said I have to go back to Talk Talk.

But Talk Talk chat didn’t understand and then said when did I renew. I didn’t renew I’m a new customer! Then just said they’d escalate it.

i just feel I’m getting nowhere and not been given what I was promised!

[Gliwmaeden2]

It really does need the full 120 days before it can be chased up, @Shaznan.

I'll move this to the billing section as it's more of a contractual  / account issue than anything to do with your actual broadband service.