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NEED SOME HELP?

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Have full fibre fitted with Hub2, BT4500 telephone showing phantom missed calls.

Jimbob69
Chatterbox
Private Message TalkTalk
Message 12 of 12

Have full fibre installed using wifi Hub2, having an issue with telephone showing missed calls, phone shows about 20 per day, any help to rectify this issue would be much appreciated

 

 

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11 REPLIES 11

Message 1 of 12

Morning,

 

I'm really glad to hear this and thanks for your kind comments 🙂 Please let us know if there is anything else that we can help with.

 

Michelle

 

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Message 2 of 12

Good morning Michelle,

Problem now resolved no longer getting phantom calls.

Thank you for all you help and assistance, much appreciated, excellent 5-star customer service

Take care and have a good day

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Message 3 of 12

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

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Message 4 of 12

Hi again,

 

I've just been advised that the fix has been applied 🙂 I'll check back in with you in the morning just to ensure that this has been fully resolved.

 

Michelle

 

Message 5 of 12

Hi,

 

No problem 🙂 This should hopefully be resolved today.

 

Michelle

 

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Message 6 of 12

Thank you so much for all your help and assistance

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Message 7 of 12

Hello,

 

Thank you. I've passed this straight over and asked for the fix to be applied. I will post back to confirm as soon as this has been resolved.

 

Michelle 🙂

 

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Jimbob69
Chatterbox
Private Message TalkTalk
Message 8 of 12

Checked and updated

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 9 of 12

Hi again,

 

Could you re-check the telephone number in your Community Profile and confirm if this is correct please?

 

Michelle

 

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 10 of 12

Good morning,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 11 of 12

It's a known issue, @Jimbob69.

 

You just need to wait for staff to reach your thread after the weekend, and they'll apply a fix.

Gliwmaeden2, a fellow customer.
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