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Here we go again………..broadband down! How long this time?

andrew57
Conversation Starter
Private Message TalkTalk

on ‎19-01-2025 03:22 PM

Message 7 of 7

Just home from holiday. No broadband. Tried reset and now here we go again!

Why not a direct contact to talk to somebody about the problem instead of posting something on the community whatever it is?

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6 REPLIES 6

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to andrew57

on ‎20-01-2025 08:21 AM

Message 1 of 7

Was this from a text / email  / in My Connection?

 

You are best waiting now for staff to pick this up, as they should be able to see what's going on, @andrew57.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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andrew57
Conversation Starter
Private Message TalkTalk

on ‎20-01-2025 06:44 AM

Message 2 of 7

What happens now? I looked earlier at update on my broadband issue (although I can’t find it now) and it said to Contact the Team. Pressed that and………..nothing! How do I contact the team? Or better still why aren’t the team contacting me to fix the problem. You just can’t get it right. Why is this process so complex? 

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fr8ys
Community Star
Private Message TalkTalk
In response to andrew57

on ‎19-01-2025 04:07 PM

Message 3 of 7

If you wish to chat online, there is a link on this page together with details of opening hours


https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

 

I shall remove your duplicate posts to avoid confusion.

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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andrew57
Conversation Starter
Private Message TalkTalk

on ‎19-01-2025 03:53 PM

Message 4 of 7

Where is online chat?

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andrew57
Conversation Starter
Private Message TalkTalk

on ‎19-01-2025 03:50 PM

Message 5 of 7

Tried the live chat but no response even though it should no available until 7pm. Why is everything so difficult with TT?

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fr8ys
Community Star
Private Message TalkTalk

on ‎19-01-2025 03:37 PM

Message 6 of 7

If you wish to chat online, there is a link on this page together with details of opening hours


https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

 

Or try phoning 0345 172 0088 when open.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

 

Or describe your issue here and staff will be back tomorrow.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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