How do i know when full fibre 150 goes live

[tdllr]

Hi, i just had full fibre instal but the engineer says that there is a problem with connection.

the power light is solid green, the lan light is solid green.

the pon light is flashing green. 
the engineer says it has been reported but when does the fibre go live as the erro router cannot be set up and reads as no internet connection.

what am i supposed to wait to happen before it works ? 
im a little in the dark.

many thanks for any answers.

[tdllr]

To be honest the whole thing is a joke,

talktalk gave no clue why,

Openreach blame talktalk even though the engineer spoke to openreach at my home and some how couldn't convince them that there was a problem.

could you imagine delivering a new car to a customer only to be told it cannot be driven ?

i had read the community about full fibre but thought by now things like this were past but the look on the engineers face said it all.

in conclusion please ask who ever is prepared to take responsibility to connect me and keep a loyal talktalk Customer .

i was offered community fibre cheaper but thought to stay with you.

This is one of the last replies i got

Thank you for waiting. According to the representative from Openreach, the order has been delayed due to an open exception called FTTP Invalid ONT Serial Number. The relevant team has been tasked with progressing and arranging further requirements. They will provide progress updates on the 18th of December. Please contact us again on this date.

[Michelle-TalkTalk]

Morning,

I'm really sorry. I'm still chasing this with our Escalation Team and I'm hoping to receive an update this morning.

Thanks

Michelle

[DJI_MINI_2_SE]

The Support team staff do not work weekends on this forum so your only option if you don't like phone support is to use live chat

(i prefer it to phone support)

Use this link then scroll down to the "Chat Now"  button - 

How to contact TalkTalk Broadband - TalkTalk Help & Support

[tdllr]

Hi Michelle, any updates ? 
still flashing green light.

i had a text acknowledging the set up was not complete but no more.

its like taking delivery of a new car but sitting on my drive as it cant be driven.

i notice others have had bad set up experiences so its lost on me why i have been left like this ? 
am i still within my 14 day cooling off period as i cannot understand how ur existing customers are treated.

the engineer was superb and i could see the disappointment on his face when it would not connect. 
he himself spent ages on the phone trying to make the recipient understand the problem !

please advise what comes next . Kind regards .Dominic.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I'm currently looking into this and I'll post back as soon as I receive an update.

Thanks

Michelle