How do i know when full fibre 150 goes live

[tdllr]

Hi, i just had full fibre instal but the engineer says that there is a problem with connection.

the power light is solid green, the lan light is solid green.

the pon light is flashing green. 
the engineer says it has been reported but when does the fibre go live as the erro router cannot be set up and reads as no internet connection.

what am i supposed to wait to happen before it works ? 
im a little in the dark.

many thanks for any answers.

[DJI_MINI_2_SE]

The Support team staff do not work weekends on this forum so your only option if you don't like phone support is to use live chat

(i prefer it to phone support)

Use this link then scroll down to the "Chat Now"  button - 

How to contact TalkTalk Broadband - TalkTalk Help & Support

[tdllr]

Hi Michelle, any updates ? 
still flashing green light.

i had a text acknowledging the set up was not complete but no more.

its like taking delivery of a new car but sitting on my drive as it cant be driven.

i notice others have had bad set up experiences so its lost on me why i have been left like this ? 
am i still within my 14 day cooling off period as i cannot understand how ur existing customers are treated.

the engineer was superb and i could see the disappointment on his face when it would not connect. 
he himself spent ages on the phone trying to make the recipient understand the problem !

please advise what comes next . Kind regards .Dominic.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I'm currently looking into this and I'll post back as soon as I receive an update.

Thanks

Michelle