How do i know when full fibre 150 goes live

[tdllr]

Hi, i just had full fibre instal but the engineer says that there is a problem with connection.

the power light is solid green, the lan light is solid green.

the pon light is flashing green. 
the engineer says it has been reported but when does the fibre go live as the erro router cannot be set up and reads as no internet connection.

what am i supposed to wait to happen before it works ? 
im a little in the dark.

many thanks for any answers.

[tdllr]

To be honest it us up and down, disconnects occasionally and i get the red light, unplugged the eero router  several times that evening. I even unplugged the open reach box to see if it helped, got mixed speeds. Im hoping this isn’t going to be the norm. I will attach the various speeds. 

[Michelle-TalkTalk]

Morning @tdllr 

How has the stability of the connection been since your last post?

Thanks

Michelle

[DJI_MINI_2_SE]

Are you getting decent speed?

Internet Speed Test | Fast.com

[tdllr]

Hi, tbh , nothing except for a text and email, no explanation.
The connection has dropped twice since it came on and I'm still not totally confident. Just praying its just a blip. Thanks, Dominic. 

[DJI_MINI_2_SE]

Glad to hear its finally sorted did they say what caused it?

[tdllr]

Hi just an update to say now live on full fibre, many thanks for your help, regatds, Dominic. 

[Chris-TalkTalk]

Still no further updates, I'll check again on the 27th

Chris

[Chris-TalkTalk]

Hi tdllr,

I'm sorry this is taking so long to resolve. There's an update due some time today so I'll check again later

Chris

[tdllr]

Hi, accepted, i was being pointless thru frustration . 

[DJI_MINI_2_SE]

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@tdllr wrote:

in fact if i can have your connection and have u left hanging i would be more than happy.

---

As i said i get your frustration and i hope you get sorted soon my issue was with your question  "Do talk talk actually have customers with full fibre" which obviously they do.

[tdllr]

I appreciate your reply, as working within customer facing industries for over 40 years,  I too have had my share of problems. The 3.6 million users within the talk talk family might be just like me . Having been  a customer when we were screaming dot net i have remained loyal.

you are missing my point, its not that there are problems, ( of which understandably happen)

it’s the fact of being transparent, not telling me they cannot get permits from local councils to cross land areas to get to my property ( a total fabrication) 

not staying silent until i use this forum and remarkably you have answered !

I am getting various texts telling me i will get an update in 6 days ( total now 11 days since the engineer was physically in my property with a non working optical authenticator to mesh with talktalk. A  employee of talk talk asking me to close my complaint , even though its still not working !

In conclusion you are correct that a happy customer will seldom go into a forum to say how good things are and i am happy for you. 
in fact if i can have your connection and have u left hanging i would be more than happy.

A business is only as strong as its loyal customer base. 
I hope you understand. Kind regard's, Dominic. 

[DJI_MINI_2_SE]

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@tdllr wrote:

Do talk talk actually have customers with full fibre ? 

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It must be frustrating when you have problems but you need to remember with 3.6 million customers there are always going to be a number having issues and many more are not having issues.

Unfortunately  happy customers like myself rarely log into a help forums  to tell everyone else how happy they are with the service so people reading the forums  get a very biased and negative impression of how the ISP is doing.

  You asked the question "Do talk talk actually have customers with full fibre" the answer is of course yes and here is my speed test to prove it - 

...

[tdllr]

Hi, not sure what bumping is but no call, just a text to say it’s still no go . Still problems , still not live and check back 26/12 ( boxing day ! )

Do talk talk actually have customers with full fibre ? 

[Chris-TalkTalk]

I think the follow up on Monday is probably to carry out further investigation. If you could bump the thread on Monday morning we can check again for further updates

Chris

[tdllr]

Hi , Chris still not live after 8 days, had no contact from openreach. I had a call from talktalk complaints dept asking me to close the complaint with a £ 25 sweetner. I replied no as id prefer the actual service to be in operation. I understand i will get a daily rate until the service finally goes live.

To be honest my confidence in openreach or talk talk to resolve it is pretty low. 
I did not know a call was booked for me for Monday coming as unless i make contact there is almost total silence except for your message on here.

its almost embarrassing when friends and associates ask me about my “ new 150 full fibre”. To the extent its become a running joke . 
i have various reasons why it doesn’t work from non authentication of my optical box onside my house to being told various permits need to be obtained from local authorities to attach it even though i explained it had been already installed but the “ third party “ engineer sighed when he saw it was not connecting. A sign i think that he had been through the same with other instals.

Not the best advert for talktalk full fibre and im beginning to regret asking for it.

thanks, Dominic. 

[Chris-TalkTalk]

Hi tdllr,

How are you getting on, has anyone been in contact with you over the last couple of days? I can see that there's a follow up booked for Monday

Chris

[Michelle-TalkTalk]

Morning,

I've been monitoring this and I can see that my colleague is still working to resolve this. I will check again on Friday.

Thanks

Michelle

[Michelle-TalkTalk]

Good afternoon,

I'm really sorry for the delay. The team have not come back to me as yet so I've chased this again. I can also see that this has been escalated and is being investigated. I'll post back here as soon as I know more.

Thanks

Michelle

[tdllr]

Michelle i appreciate all of your help but i think you will be banging your head against a brick wall.

it seems even though openreach who fit your fibre from exchange to inside the house were given plenty of notice and apparently had done an outside recce re the instal so as to make the engineers job easier to conclude the fit were in cloud cuckoo land and hence the engineers reaction when yet another instal failed. 
after many to and fros with talk talk and openreach who both blame each other it seems no one can work out how the rectify and fix it. No time scales and basically i may as well had my local junior infants school do the instal

[tdllr]

Please advice me on my cancellation dates as I'm worried you will drag it past the dates to stop me cancelling this farce

thanks , Dominic