How do i know when full fibre 150 goes live

[tdllr]

Hi, i just had full fibre instal but the engineer says that there is a problem with connection.

the power light is solid green, the lan light is solid green.

the pon light is flashing green. 
the engineer says it has been reported but when does the fibre go live as the erro router cannot be set up and reads as no internet connection.

what am i supposed to wait to happen before it works ? 
im a little in the dark.

many thanks for any answers.

[Karl-TalkTalk]

Hi

These are automated emails, and you are not being charged for the eero.  We set the price as 0.00 at the point of ordering.

Regards,

Karl. 

[ferguson]

That is likely to be an automated message that accompanies any new equipment. You won't be charged for a router to test with. 

[tdllr]

Hi, Karl , am i being charged ? I received the next mail  showing an £89 charge ? 
if so please cancel , i should not have to pay for your testing equipment ? 
i was advised by your colleague that it might help rather than talktalk trying to sell me another eero . Please advise ? 

[Karl-TalkTalk]

Hi

An eero has been ordered for testing.

Thanks  

Karl. 

[tdllr]

Hi, if you think this is the way to resolve it then yes please. Yesterday was various disconnects and red lights but i cannot keep unplugging the eero router , waiting , re plugging in . Thank you for your assistance. I am hoping things will settle down and i can get back to just having a service without constantly checking if its working. Kind regards, Dominic. 

[Michelle-TalkTalk]

Morning,

Thank you for the update. Would you like us to send a replacement eero for testing purposes to rule this out and see how this compares?

Michelle

[Gliwmaeden2]

@DJI_MINI_2_SE and @ShoreRam, please leave this thread for just staff and @tdllr now, as your posts get in the way of the workflow. 

Staff are not back full time till Thursday, so this has to be picked up again first thing Tuesday, before the New Year holiday. 

Each further post delays the progress of the thread in the queue for attention and just general discussions don't help get to the root of the problem. 

[DJI_MINI_2_SE]

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@ShoreRam wrote:

With all due respect 

You can wave the flag for TalkTalk, that's your perogative but the support is absolutely the most chaotic garbage I've ever experienced. That's what's probably driving the other user's anger.

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With all due respect you need to read my posts again slowly  you have clearly misunderstood the points i was making.

[DJI_MINI_2_SE]

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@tdllr wrote:

your experience of the 150 service seems perfect . 
the other3.5999000 people who have this perfect service must be busy using the internet uninterrupted .

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I never said every  TT customer is happy and you know it in fact i said the opposite no ISP has 100% customer satisfaction i also said i understand how unhappy you are and why you are here voicing that displeasure but again i will point out you are in a minority just because there are more posts here about people having the same issues as you than people like me telling others mine is working fine doesn't mean the majority of customers are having problems as you tried to make out, take a look at the page from a well known broadband site this is 12 months in the ISP unhappiness forum TalkTalk dont get a mention.

[ShoreRam]

With all due respect of course, until you've been in the tortuous, seemingly endless cycle of what TalkTalk may describe as support, you may not understand how mind numbingly frustrating it is. Personally, I've got so many examples of time wasting pointless conversation over the last few weeks that I have a lot of empathy with the user's situation. The story changes with every conversation or chat, the sticking to the script doesn't change though!

My posssible highlight of this time is spending 90 mins on the phone to an agent who was, I assume in training as every time she went quiet, I could here her tutor telling her what to say. Every time I spoke, I mentioned that the fibre was dangling from a post 1/4 mile away, each time it was met with a question like "is the ONT powered on". You can wave the flag for TalkTalk, that's your perogative but the support is absolutely the most chaotic garbage I've ever experienced. That's what's probably driving the other user's anger.

[tdllr]

Ok, i also have been with talktalk fir well over 15 years. Copper service, half fibre copper service. 
your experience of the 150 service seems perfect . 
the other3.5999000 people who have this perfect service must be busy using the internet uninterrupted .
i reserve the right to at least save them from my experiences and hope that talktalk can help me. 
maybe one day in the future i also might be able to tell the world talktalk 150 full fibre service is magnificent. My present experience is that various systems using wifi or the internet keep going offline. 
i really do not want or need to be on here moaning , i just want to have confidence in my contracted internet service provided by talktalk. 
if i can get a good service and my eero hub doesn't go red and disconnect's i will be amongst the 3.6 million ecstatic full fibre users 

[DJI_MINI_2_SE]

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@tdllr wrote:

looking at the community and on the web many people are experiencing my complaints . 
I can only think that either you work for talk talk or have the most perfect connection that your world us rosy.

once again can i please have the same perfect service you are receiving and i would not have to waste my valuable time time on here and answering your replies which grate on me !

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People don't usually  visit forums to tell others how happy they are with the service they are getting so you get a biased view of what is going on you can Google any ISP and find customers having issues to suggest more fast fibre 150 customers are having issues than are not is ridiculous.

I am not a TT employee and never have been but  I have been with them for more than 15 years with few problems in all that time, I don't blame you for complaining about your particular problem what I don't like is when people post things like "don't go with Full Fibre 150  it's rubbish"  when you are basing it on your own problem and  have not taken all the happy customers not having issues into account sorry if that "grates" you but your  sweeping statements about the amount of TT customers having issued grates me.

[tdllr]

Once again your experience of this 150 full fibre is very different to mine.

12 days to go live and once finally live is cutting out, lowering speeds and more importantly any systems that use my wifi or internet connection fail .

disingenuous is nothing compared to thus service. 3.6 million do not have full fibre  and looking at the community and on the web many people are experiencing my complaints . 
I can only think that either you work for talk talk or have the most perfect connection that your world us rosy.

once again can i please have the same perfect service you are receiving and i would not have to waste my valuable time time on here and answering your replies which grate on me !

its very simple just let talk talk hive me an uninterrupted , full speed service i am contracted for. 

[Gliwmaeden2]

@tdllr, staff will be back in the morning. Still holiday season. 

[DJI_MINI_2_SE]

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@tdllr wrote:

to anyone reading this please thing again about this 150 full fibre its rubbish

keeps disconnecting, various speeds , unreliable and if it were a motor car id scrap it !

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I would like to say  "to anyone reading this"   I  recently moved to Full Fibre 150 and like the majority of TT customer am not getting  low speeds and disconnections,  obviously with 3.6 million customers TT are going to have some customers having issues no ISP has 100% customer satisfaction  so to suggest potential customer shouldn't  move to Full Fibre 150  solely based on your experience is disingenuous.

[tdllr]

• At the moment using my mobile phone data to even just answer you . So disappointed and my spouse getting angry with me for even thinking of using this service.
• just neep help !!!!!!

[tdllr]

Now been happening all say !

the worst internet service in almost the years of being with talk talk !

to anyone reading this please thing again about this 150 full fibre its rubbish

keeps disconnecting, various speeds , unreliable and if it were a motor car id scrap it !

please help me michelle before i throw this eero router out of the window !!!

[tdllr]

Ok, red light just came on, had to unplug , waited re plugged in , slower speed not 150 !!

please see pics, date is on results page with times

[tdllr]

hi, as per the pic sent it was 28/12/24, the eero flashed to red, until i unplugged it and waited to plug it in which then reverted to solid white only to flash white and go red again. 
the eero app showed either no connection or waiting. All lights green on the openreach box

attached two further pics. Just keeping an eye and will update you if starts again. Thanks. 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. When did you last experience the red light on the eero? Do any of the lights change on the ONT too when this happens?

Michelle