How do i know when full fibre 150 goes live

[tdllr]

Hi, i just had full fibre instal but the engineer says that there is a problem with connection.

the power light is solid green, the lan light is solid green.

the pon light is flashing green. 
the engineer says it has been reported but when does the fibre go live as the erro router cannot be set up and reads as no internet connection.

what am i supposed to wait to happen before it works ? 
im a little in the dark.

many thanks for any answers.

[tdllr]

Hi, no, i will just log when it goes off and speak to them Thursday, thank you. There seems to be no one who can properly help me so i will do further research and state my case

[Michelle-TalkTalk]

Hello,

Ok, I can ask them to call sooner, would you like me to arrange this?

Michelle

[tdllr]

Hi, yes they have, they thought ut was fixed yesterday but yet again outage today. They will call me on Thursday afternoon. I am keeping a log of these red light no internet now as i think a record of how bad it is needs to be recorded

[Michelle-TalkTalk]

Hi,

Have our Faults Escalation Team been in contact? If not then we will chase this for you.

Thanks

Michelle

[tdllr]

Hi, 13.45 today 07/01/25 and yet again red light on eeroo and internet off !!!

why cant i just have a connected stable internet the same as those on here  who say it so great !!!!

Off do far 10 minutes , my confidence is that it will happen again and again !

[Michelle-TalkTalk]

Morning,

How has your connection been so far?

Michelle

[DJI_MINI_2_SE]

What was the guaranteed minimum?

[tdllr]

Hi, 118 and 29, 

not sure if soft reset and their interrogation of the router has worked, but fingers crossed !

[DJI_MINI_2_SE]

"so a soft reset under the router has been done. 
fingers crossed i will maintain a stable connection"

What speeds are you getting now?

[tdllr]

hi,the second cable is to a multi plug outlet, 5 port 

I have tried two different cables between ont and eero and just connected to ont no second plug in. Talktalk have looked into the eero now but have talked about several wifi connections even tho upto 75 connections are advertised, ( im not even half of 75)

i was also advised that the speeds could be different to each device, but i pointed out with no internet connection that speed was irrelevant if no initial connection has been made.

so a soft reset under the router has been done. 
fingers crossed i will maintain a stable connection 

[DJI_MINI_2_SE]

What is the second ethernet cable connected to the eero connected to?

Have you tried a different ethernet cable between ONT and eero?

[Karl-TalkTalk]

Hi

I've asked our network teams to have a look at this for you.

Thanks  

Karl. 

[tdllr]

Hi, i have received the testing eero. I have trued swapping them but the new one does not reach the internet ?

2 green lights on openreach box.

several times yesterday after using my old eero i lost service, today list all morning. 
i have unplugged both , at various times and replugged in but nothing. I am on my mobile data posting this. 
I followed the instructions on the eero app to swap units but i get a message saying cannot reach the internet. So once again no internet !!!!

i will attach photos of openreach box, 3 green lights and eero red light ! 
how does anyone actually get a stable service ?  Is there a problem with these eero boxes ?? 
i need help please.

[Karl-TalkTalk]

Hi

These are automated emails, and you are not being charged for the eero.  We set the price as 0.00 at the point of ordering.

Regards,

Karl. 

[ferguson]

That is likely to be an automated message that accompanies any new equipment. You won't be charged for a router to test with. 

[tdllr]

Hi, Karl , am i being charged ? I received the next mail  showing an £89 charge ? 
if so please cancel , i should not have to pay for your testing equipment ? 
i was advised by your colleague that it might help rather than talktalk trying to sell me another eero . Please advise ? 

[Karl-TalkTalk]

Hi

An eero has been ordered for testing.

Thanks  

Karl. 

[tdllr]

Hi, if you think this is the way to resolve it then yes please. Yesterday was various disconnects and red lights but i cannot keep unplugging the eero router , waiting , re plugging in . Thank you for your assistance. I am hoping things will settle down and i can get back to just having a service without constantly checking if its working. Kind regards, Dominic. 

[Michelle-TalkTalk]

Morning,

Thank you for the update. Would you like us to send a replacement eero for testing purposes to rule this out and see how this compares?

Michelle

[Gliwmaeden2]

@DJI_MINI_2_SE and @ShoreRam, please leave this thread for just staff and @tdllr now, as your posts get in the way of the workflow. 

Staff are not back full time till Thursday, so this has to be picked up again first thing Tuesday, before the New Year holiday. 

Each further post delays the progress of the thread in the queue for attention and just general discussions don't help get to the root of the problem.