NEED SOME HELP?

Tourion · ‎30-08-2024

hello my internet speed should be 500mbps, that's what I have in my contract, in the bill that I pay it also says that I pay for a 500mbps package, so why is my internet speed 200mbps? I pay for something that I don't receive, and I feel cheated.

I tried to contact customer service but was ignored.

KeithFrench · ‎06-09-2024

No problem.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Tourion · ‎05-09-2024

Sorry for partially answering the questions, because I answered in a hurry.

Yes is provided by Openreach.

the PC computer is connected via ethernet cable, the rest of the devices are connected via wifi

Once I try the ONT method, I'll let you know if anything has changed.

once again I apologize for the lack of professionalism on my part

KeithFrench · ‎05-09-2024

Hi @Tourion

It looks like your Full Fibre is provided by Openreach. There is nothing more that needs answering, the problem is that the fibre itself is only reporting 200Mbps, the speed at your devices is irrelevant now in light of this. Please can you turn the ONT off for at least 30 minutes and retest?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Gliwmaeden2 · ‎05-09-2024

@Tourion, @KeithFrench asked you several questions that need answering - the information is not all available in your screenshot.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Tourion · ‎05-09-2024

unfortunately I can't get help because I was told on live chat that: '' I can see that you are a full fibre customer, and I do not have the skill set to assist full fibre customers.''

this made me laugh 🙂

Tourion · ‎05-09-2024

Hello

Chris-TalkTalk · ‎30-08-2024

Hi Tourion,

In addition to answering Keith's questions can you also please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Chris, Community Team

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KeithFrench · ‎30-08-2024

I assume that you have one or more eero Pro 6 routers, is that right? If you look in the eero app at:-

Home

Internet

What does it show your upload & download speeds in that screen, what does it display for each?

Is your Full Fibre provided by Openreach, CityFibre or another company?

Are your devices connected by wireless, wired (Ethernet) or a mixture of the two?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

NEED SOME HELP?

I don't get what I pay for