I have a strong connection but my devices don’t connect to WiFi

[Nyma9699]

Hi, I have this problem since Wednesday morning. My router is working fine, checked the line, all good. But I can’t get online on my devices especially computers and mobiles. My Alexa works so as tv with YouTube but no Netflix. The devices connect to the WiFi as before but no internet . I work from home in healthcare and it is a very difficult situation for me. Help appreciated 

[kanya-TT]

Thank you @Nyma9699. Take care. 

Kanya

[Nyma9699]

Thank you it has now resolved. 

[kanya-TT]

Hey there, @Nyma9699. Please advise if you still need assistance. 

Kanya

[Nyma9699]

Thank you, it’s working now, without any intervention from my side. 

[Anonymous]

What lights are on the ONT and modem

Have you tried turning the ONT and router off for minimum 30 minutes this is usually what is suggested.

[nomfezeko-TT]

Hi there @Nyma9699, thank you for reaching out to us, I am sorry you are having issues with your services. I understand how frustrating it can be to experience internet connectivity issues, especially when you rely on it for work. We will have a check on your line to see what causes the issue and a resolution to it, please do confirm if we can start. 

-Fez.