I have tried to renew my TalkTalk fttp package using the phone number on the email sent to me by TalkTalk, only to be told I had called the wrong department. After being transferred around the company for 45 minutes the call was just ended. Response to a Facebook post was to use live chat, but no clue as to where to find it (I can't!). The result is that unless I can find something soon, I shall just cancel my package, use an inferior phone line connection for a couple of months, and then sign up to a company that does want to keep customers on fttp.
