Install No router

[jbeee]

Getting my Full fibre installed today but the router hasn't come yet, will my existing service continue to work?

[Chris-TalkTalk]

No problem 🙂

[jbeee]

Thanks for this, it's ironic that TalkTalk use Yodel to send their new kit but returns are via Royal Mail 48 tracked.

[Chris-TalkTalk]

Hi jbeee,

I've ordered the DVA, it should be with you within a couple of days

Thanks

Chris

[jbeee]

Morning,

No didn't receive a DVA.  Also I use powerline adapters to connect the TT TV to the internet.  

Thanks 

[Michelle-TalkTalk]

Morning,

Thanks for confirming. Did you also receive a Digital Voice Adapter? (DVA)

Thanks

[ferguson]

If you ordered a Full Fibre service with VoIP then you should also have had a DVA supplied which you connect to the eero and then to your phone. For additional ethernet connections you can get a multiport ethernet switch.

[jbeee]

So the router is setup but my phone line is dead? Do a need an adapter to connect my phone to the eero? It's only got 2 ports so how do I also contact my powerline adapters for TT TV if the phoneline uses the second one?

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Has the router arrived since your last post?

Thanks

[ferguson]

I think "pants" is putting it mildly, what a let down.  😕

I doubt there is much the support team here can do to hasten the arrival of your new router and we are of course heading into a Bank Holiday weekend, they are unlikely to respond until Tuesday at the earliest. All I can suggest in the meantime is that you keep pestering customer services directly and maybe they can establish what is happening with the wretched Yodel delivery. 

[jbeee]

So the install went smoothly but I have no router.... The existing broadband and phone have been automatically switched off so now no phone and WiFi.  Connected a computer to the modem via powerline adapters.  Not impressed.  Talktalk said Yodel tried to deliver it today but nothing in their track info and no card. Pants!

[ferguson]

Ah, that is a rather old model. I am not sure there to be honest.

[jbeee]

It a 633 super router I think. 

[ferguson]

Which router do you have? As long as it has a WAN port to connect to the fibre ONT then you should be OK.